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Blog

5 Shipping Tips to Support a Growing Business in 2020

Feb 18, 2020 7:00:00 AM
The most successful shippers grow wiser as they get bigger. Here are 5 handling hints to make 2020 your best year for efficiency and savings.
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Topics: carrier management, logistics growth, shipping carriers, shipping growth, shipping tips

Shipping Waivers… FedEx first, now UPS! Really?

Feb 12, 2020 12:41:04 PM
Recently we wrote where FedEx placed an unscrupulous waiver on their customers. It seems like the "Big Two" are coordinating efforts now, ...
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Topics: UPS, FedEx, Waivers

The Lowdown on Lost and Damaged Deliveries

Feb 12, 2020 5:00:00 AM
“Lost” and “damaged” are dirty words to shippers, but there are many ways these profit-paralyzing events can occur. Here’s a closer look at the ...
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Topics: lost shipment, damaged shipment, carrier refunds, lost and damaged package refunds

Sharing Your Shipping Account Number? Beware of Shipping Fraud!

Jan 29, 2020 9:56:00 AM
It’s a common practice for big retailers to share their shipping account numbers in the course of operations. Here’s why that can be an expensive ...
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Topics: shipping fraud, shared shipping numbers, account numbers, shipping security

The Shield of Real Shipping Insurance

Jan 29, 2020 9:45:00 AM
 
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Topics: shipping insurance

Creating a Quality Customer Shipping Experience

Jan 27, 2020 5:36:00 PM
Crafting the shipping experience consumers want means planning ahead and putting yourself in their shoes
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Topics: Customer Service, Quality, Customer Experience

71lbs Shipping Insights and Highlights: East Coast vs. West Coast

Jan 17, 2020 8:00:00 AM
How do two of America’s biggest carriers shape up in some of the country’s most populated states? The answer reveals metrics driven by population, ...
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Topics: East Coast, West Coast, Highlights, Shipping Facts, Shipping

Benefits of a Proactive Customer Service Approach

Jan 16, 2020 3:18:52 PM
As a shipper, does the following situation ever happen to you?  You entrust your carrier to deliver your package to your consumer on time and when it ...
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Topics: NPS, Customer Service

Is Around-the-Clock Drone Shipping a Close Reality?

Jan 14, 2020 7:18:00 PM
Delivering every day of the week, around the clock, is every carrier’s goal. Drones and robots are being hailed as the way to accomplish this. How ...
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Topics: Drones, Around The Clock, Shipping

Do free returns policies hurt your shipping budget?

Dec 27, 2019 7:45:00 PM
Returns may be free for the customer, but not for the shipper. Here’s how your shipping policy can be optimized to keep both sides happy.
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Topics: Returns Policy, Shipping Budget, Shipping

What the UPS Revamp Could Mean for U.S. Shippers

Dec 18, 2019 2:15:00 AM
UPS is making changes to package flow and shipping density — a switch that could mean more savings for U.S. shippers. Will there be a catch?
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Topics: Revamp, UPS, Shipping

Shipping Savings and Reduced Spending Guide

Dec 17, 2019 7:15:00 AM
How your business can reduce shipping expenses and keep carriers accountable At 71lbs, when we tell businesses we’d like to give them a share of $2 ...
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Topics: Savings, Shipping Costs

Understanding The Cost of Shipping

Dec 17, 2019 3:15:00 AM
Demystifying logistical expenses from first click to last mile Shipping may be a variable figure from business to business, but it’s always a ...
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Topics: Savings, Shipping Costs

Say Anything: Joel Gandara, CEO, Underwear Station

Dec 16, 2019 12:00:00 PM
Tell us about yourself and your business. Joel Gandara, CEO of Underwear Station. Underwear Station is a leader on all aspects of the men’s underwear ...
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Topics: Q+A

How Holiday Returns are Handled

Dec 10, 2019 12:15:00 PM
January and December are busy months for carriers who must return all the Christmas gifts that didn't go as planned. Here’s how the situation looks ...
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Savings Ahoy With The 71lbs Import Program

Dec 5, 2019 4:00:00 AM
Does your business ship freight by air or ocean? If the answer is “yes,” 71lbs can review your shipping logistics to maximize your savings.
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Topics: Savings, Import, Shipping

Are FTZs Your Ticket to Duty Deferral, Exemption and Tariff Relief?

Dec 4, 2019 12:00:00 AM
Foreign Trade Zones were designed to make American businesses competitive. Could they be a way for your company to save big?
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Topics: Foreign Trade, Duty Deferral, Exemption

How to File a Shipping Claim With FedEx or UPS

Nov 27, 2019 4:30:00 AM
Upset with UPS? Fed up with FedEx? Here are the steps to submitting a claim and how 71lbs can help.
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Topics: UPS, FedEx, Claim

How to Negotiate Carrier Contracts

Nov 20, 2019 4:15:00 AM
Negotiating contract terms with the big carriers is a very important time for your business. 71lbs is the experienced ally you need to make the ...
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Topics: Carrier Agreements, Contract

Say Anything: David Tivadar, President, Quiet Curtains

Nov 15, 2019 8:00:00 AM
Tell us about yourself and your company, and what inspired you to start this business? I’m David Tivadar, President for Quiet Curtains. We design ...
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Topics: Q+A

The Stress-Free Way to Handle Shipping Audits with 71lbs

Nov 14, 2019 12:00:00 AM
Auditing is time-consuming, complicated and often confusing. Shippers can partner with 71lbs to take that weight off their shoulders and get back to ...
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Topics: Audits, Invoice, Shipping

Understanding Residential Surcharges — and How to Limit Them

Nov 6, 2019 12:00:00 AM
Residential surcharges are an annoying extra expense, but there are ways to minimize their impact. Learn how they work and how shippers can best deal ...
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Topics: UPS, FedEx, Residential, Surcharges

Deadlines, Do’s and Don’ts to Optimize Your Holiday Shipping with UPS and FedEx

Nov 1, 2019 12:00:00 AM
Millions of parcels will soon be on their way and some will carry the reputation of your business with them. Shippers should mark these dates to get ...
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Topics: FedEx, Holidays, Optimize, Shipping

Introducing Our New Small Business Program: S.A.V.E.S.

Oct 25, 2019 12:00:00 AM
https://71lbs.com/media/press/71lbs-launches-small-business-program-saves
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Topics: Press

Why Weekly FTZ Entries Can Mean Huge Savings

Oct 15, 2019 3:15:00 AM
Foreign Trade Zones were created to help America’s economy remain globally competitive. There are a lot of savings to be had if your business can ...
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Topics: Savings, Foreign Trade Zone

Say Anything: Paul Norrell, Business Owner, 1-World Globes & Maps

Oct 15, 2019 12:00:00 AM
Tell us a bit about yourself and your company. 
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Topics: Q+A

The Best Delivery Experience Depends on Top-Class Parcel Tracking

Oct 14, 2019 6:30:00 AM
Whether they’re ordering a fajita or a flat-screen, today’s consumers need to know who it’s with, where it’s at and when it’s going to reach them. ...
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Topics: Delivery Experience, Tracking

The Benefits of Shipping With 71lbs Insurance

Oct 14, 2019 12:00:00 AM
Shipping insurance is a must, but the amount offered by carrier companies can be insufficient. Learn how 71lbs can raise that number for greater ...
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Topics: Shipping Facts, Insurance, Shipping

What to Consider When Doing Business in Multiple Currencies

Oct 9, 2019 12:00:00 AM
International expansion is becoming increasingly common for small and medium businesses. The benefits of increasing your customer base, extending ...
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Topics: Partnerships, Savings, Financial Health

Do Parcel Thieves Also Steal Your Business’s Shipping Refund?

Sep 26, 2019 6:41:00 PM
Parcel theft is rampant in the U.S. Here's how the big shippers view the problem, and how a refund can sometimes be possible.
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Topics: Shipping Refunds, Package Theft

Premium Customer Service Takes First-Class Vigilance by Your Carrier

Sep 18, 2019 6:39:00 PM
The big retail companies have made next-day and two-day shipping the standard consumer expectation. Businesses that want to stay in the race will ...
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Topics: Customer Service, Tracking

Say Anything: Virgilio Llanes, Director of eCommerce, Cooling Exchange

Sep 16, 2019 6:37:00 PM
Tell us a bit about yourself and your company. 
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Topics: Q+A

General Logistics and Last-Mile Challenges Can Benefit from Premium Tracking

Sep 11, 2019 6:35:00 PM
Expenses for eCommerce are on the rise across the board. Savvy shippers know that Premium Tracking is a way to deliver increased savings too.
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Topics: Shipping Costs, eCommerce

When Is a Package “Lost,” and How Can the Shipper Find It?

Sep 5, 2019 6:33:00 PM
Millions of packages are handled every day by FedEx and UPS, and items can sometimes disappear. How long does it take before a loss is declared, and ...
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Topics: UPS, FedEx, Shipping Facts, Package Loss

Is It Time to Consider an Online Freight Platform?

Aug 29, 2019 6:32:00 PM
Freight brokers can be a valuable helping hand to businesses, but in the demanding and data-driven landscape of modern retail, there may be a better ...
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Topics: Freight Management, Freight/LTL

The Many Benefits of LTL Could Make It Perfect for Your Shipping Needs

Aug 22, 2019 6:30:00 PM
Your business may not always need to fill up a whole delivery truck with shipping. LTL is a good option if the load weighs in on the lighter side.
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Topics: Shipping Costs, Freight/LTL, Shipping

Say Anything: Kat McMillan, Senior Partner Manager

Aug 20, 2019 6:28:00 PM
Tell us about yourself in 140 characters. 
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Topics: Q+A

Can a “Business Closed” Excuse From FedEx Shut Down Your Shipping Refund?

Aug 14, 2019 6:26:00 PM
Business hours may vary from company to company, but FedEx’s responsibility never changes. They need to get the package there while the customer is ...
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Topics: Shipping Refunds, FedEx, Shipping Costs

When FedEx Is Out of Time, Their Customers are Out of Pocket

Aug 7, 2019 6:25:00 PM
Sometimes FedEx can’t meet their guaranteed delivery time; sometimes they don’t even try. Too often, parcel carriers don’t take deadlines seriously – ...
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Topics: Shipping Refunds, FedEx, Shipping Costs

FedEx Delays so the Shipper Pays? No Way!

Jul 31, 2019 6:22:00 PM
Some delays are out of a carrier’s hands, while others aren’t quite so divine. Here’s what your business should consider if FedEx denies your ...
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Topics: Shipping Refunds, FedEx, Shipping Costs

Shipping: Don’t Let FedEx Dispatch Delays Deny Your Refund

Jul 29, 2019 6:20:00 PM
FedEx would like their customers to believe a package can be late – twice. Here’s how that excuse doesn’t cut it and why you should always get a ...
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Topics: Shipping Refunds, FedEx, Shipping Costs

Shipping: Why Being Rejected for a Refund Isn’t the End of the Matter

Jul 23, 2019 6:19:00 PM
Have you been told by FedEx that your package label was unreadable and had to be replaced? It sounds plausible enough, but it’s an unreasonable way ...
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Topics: Shipping Refunds, FedEx, Shipping

How Package Size and Carrier Charges Affect the Shipper You Choose

Jul 9, 2019 6:16:00 PM
The big parcel carriers like FedEx, UPS and USPS will say they’re the best, but they can’t all be right. Choosing the best solution for your needs ...
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Topics: Shipping Costs

Understanding Your Shipping Information, Step by Step

Jul 1, 2019 6:15:00 PM
Deciphering invoices causes headaches for many companies. This handy guide will provide some clarity Wouldn’t it be great if shipping invoices were ...
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Topics: Shipping Refunds, Shipping Costs

Customer Service: The Importance of NPS

Jun 19, 2019 6:13:00 PM
A simple, proven metric can help businesses measure customer experience and find ways to improve it. Shipping performance can have a large effect – ...
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Topics: NPS

Shipping: Take Control & Capitalize on this Vital Customer Experience

Jun 17, 2019 6:11:00 PM
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Topics: Logistics, eCommerce, Supply Chain

Say Anything: Jose Li, Founder & CEO

Jun 11, 2019 6:07:00 PM
Tell us about yourself in 140 characters.  Industrial Engineer -> Corp. America -> Entrepreneur. Mix of creative with (trying) to get things done. ...
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Topics: Q+A

Foreign Trade Zones Could be Your Company’s Ticket to Major Savings

Jun 5, 2019 6:06:00 PM
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Topics: Savings, Foreign Trade Zone, Shipping

Shipping: Are Dollars You’re Owed Hiding in Plain Sight?

May 30, 2019 6:04:00 PM
Refunds are something everybody wants but most usually don’t get. The UPS Guaranteed Refund can work in a business’s favor if they know which ...
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Topics: Shipping Refunds, UPS

Employing SaaS Within the Supply Chain and Why It’s So Important

May 22, 2019 6:02:00 PM
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Topics: eCommerce, Technology

Third-Party Logistics: How the Man in the Middle Impacts Your Business

May 18, 2019 6:00:00 PM
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Topics: Logistics, eCommerce

How an Automated Shipping-Auditing Process Can Pay for Itself

May 14, 2019 5:58:00 PM
If you do it yourself, too little or too much of the shipping-auditing process wastes time and resources     
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Topics: Shipping Refunds, Shipping Costs

Retail Shipping: Late Delivery by UPS and FedEx Entitles Your Business to Refunds

May 6, 2019 5:56:00 PM
Packages aren’t the only thing that can fall through the cracks – a retailer’s rights can too. Too many businesses are unaware of the refunds they ...
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Topics: Carrier Agreements, Contract

eCommerce Logistics at Scale: The Journey of a Thousand Miles Hangs in the Balance

Apr 24, 2019 5:54:00 PM
The push to a customer’s location is a crucial home stretch for parcel carriers. The last mile may be the final leg of the journey, but it’s often ...
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Topics: Logistics, Shipping Costs, eCommerce

What are these UPS denial emails?

Apr 9, 2019 5:52:00 PM
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Topics: UPS, eCommerce

Shipping Surcharges That Erode Your Bottom Line

Apr 8, 2019 5:50:00 PM
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Topics: Shipping Costs, Surcharges

Pro Tips for Negotiating Shipping Contracts

Mar 29, 2019 5:48:00 PM
Do you want to reduce your shipping spend and increase profitability? Then it is time to negotiate your contracts and take control of your parcel ...
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Topics: Carrier Agreements, Contract

Ways You Can Reduce the Cost of Shipping

Mar 25, 2019 5:45:00 PM
Shipping is a necessary expense that can get exorbitant If you had to narrow down the one thing that costs your business the most, you would conclude ...
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Topics: Shipping Refunds, Shipping Costs

Want Your Business to Go the Distance? You Need to Study Every Mile

Mar 14, 2019 7:30:00 PM
For consumers, late delivery means more time staring at the shipping carrier’s tracking page. For retailers and suppliers, it can mean “goodbye” to ...
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Topics: Shipping Refunds, Savings, Shipping Costs

What Every Company Needs to Know About Shipping Refunds

Mar 8, 2019 6:40:00 PM
How much of the $2 billion annually are you leaving on the table?
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Topics: Shipping Refunds, UPS, FedEx

SGIA partners with 71lbs for Shipping Savings

Sep 4, 2018 5:37:00 PM
71lbs helps members claim refunds for late shipments and more. Fairfax, Virginia — The Specialty Graphic Imaging Association (SGIA) has partnered ...
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Topics: Partnerships, SGIA

What are these UPS denial emails?

Aug 20, 2018 5:35:00 PM
  You’ve probably been wondering what those UPS refund denial notification emails are all about. Here is a more detailed explanation which hopefully ...
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Topics: UPS

5 Tips to Assess Your Carrier's Agreement using your 71lbs Dashboard

Aug 10, 2018 5:31:00 PM
Learning about your shipping practice has never been easier! One of the most frequent requests we receive from customers is to provide feedback on a ...
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Topics: UPS, FedEx, Products, Carrier Agreements

3 More Ways Business Owners Can Save Money on Shipping

Aug 3, 2018 5:11:00 PM
Many business owners struggle as shipping costs continually trend upward with no end in sight. How can a non-enterprise sized business shipper cut ...
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Topics: UPS, FedEx, Shipping Costs

71lbs Dashboard Got A Facelift!

May 24, 2018 8:00:00 AM
3 Reasons Why the 71lbs Shipping Dashboard Rocks! "I’ve been on the FedEx (or insert UPS here as well) site for the last 20 minutes and cannot figure ...
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Topics: Announcements, Products

71lbs Named One of Top 8 Startups in Fort Lauderdale

Apr 11, 2018 5:30:00 AM
We're proud to be featured alongside so many amazing companies in The Tech Tribune's "Top 8 startups in Fort Lauderdale" review. See below for the ...
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Topics: Press

Shipping Factoids For South Florida Market

Feb 28, 2018 7:45:00 AM
We at 71lbs.com call South Florida our home and are proud to service more than 300 of our 5,000 customers in the local metro area. Below is an ...
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Topics: Shipping Facts

71lbs Now Available On Intuit Quickbooks Apps Store

Feb 16, 2018 7:30:00 AM
FORT LAUDERDALE, Fla., Feb. 14, 2018 -- Fort Lauderdale, FL, February 9, 2018 -- 71lbs, the nation's fully automated, human-backed FedEx & UPS ...
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Topics: Partnerships, Announcements

Monitor your Shipping Accounts Automatically and Manage Holiday Shipping Costs

Dec 6, 2017 4:56:00 PM
Monitor Your Shipping Accounts Automatically and Manage Holiday Shipping Costs!
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Topics: Shipping Costs, Holidays

Real-Time Shipping vs. Flat-Rate Shipping article by 3dCart

Nov 30, 2017 2:45:00 PM
Our partner 3dCart published an article discussing the pros and cons of real-time shipping vs. flat-rate shipping. Interesting trade-off between ...
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Topics: Partnerships, Shipping Costs

Collect Your Shipping Refunds With 71lbs

Aug 10, 2017 4:32:00 PM
It’s no surprise that the increase in e-commerce sales of more than 15% since 2015 has changed how merchants handle their small package fulfillment. ...
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Topics: Shipping Refunds, UPS, FedEx

Video: News Networks React to 71lbs

Aug 2, 2017 4:30:00 PM
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Topics: Press

UPS Money Back Guarantee

Jul 31, 2017 4:26:00 PM
For certain services and selected destinations UPS offers a free money-back guarantee. To find out if it applies to your shipment, go to 'Calculate ...
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Topics: Shipping Refunds, UPS, Shipping Costs

FedEx Money Back Guarantee

Jul 31, 2017 4:23:00 PM
This guarantee can be suspended or revoked at our sole discretion without prior notice to you. We will, at our option, and upon request, either ...
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Topics: Shipping Refunds, FedEx, Shipping Costs

Waived, Unscrupulously!

Jul 31, 2017 4:16:00 PM
It’s upsetting and disappointing to see a Fortune 100 corporation use unscrupulous tactics to preclude their own customers from collecting on their ...
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Topics: Shipping Refunds, Waivers

Persistence Pays Off

Jul 19, 2017 2:45:00 AM
A couple of years ago I called on an international e-commerce company I had done business with throughout my years at FedEx. The company was growing ...
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Topics: UPS

Enhancing Inbound Receiving

Jul 19, 2017 1:15:00 AM
Retailers can take steps to save costs, increase efficiencies Jose Li, retail industry manager, FedEx Services
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Topics: Logistics

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