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How to Increase Customer Loyalty With Shipping

Oct 21, 2020 9:07:21 AM
Shipping in ecommerce is essential for customer satisfaction. Get the details on how to increase customer loyalty with shipping here.
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Topics: Customer Service, Customer Experience, e-commerce

Creating a Quality Customer Shipping Experience

Jan 27, 2020 5:36:00 PM
Crafting the shipping experience consumers want means planning ahead and putting yourself in their shoes
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Topics: Customer Service, Quality, Customer Experience

Benefits of a Proactive Customer Service Approach

Jan 16, 2020 3:18:52 PM
As a shipper, does the following situation ever happen to you?  You entrust your carrier to deliver your package to your consumer on time and when it ...
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Topics: NPS, Customer Service

Premium Customer Service Takes First-Class Vigilance by Your Carrier

Sep 18, 2019 6:39:00 PM
The big retail companies have made next-day and two-day shipping the standard consumer expectation. Businesses that want to stay in the race will ...
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Topics: Customer Service, Tracking

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