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Jose Li

Recent Posts

10% of your revenues

Feb 24, 2021 10:21:15 AM
The number of companies that are not aware of their shipping spend is staggering. Here's how we know: It happens every week: We'll have a call with ...
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Topics: eCommerce, shipping data, shipping spend

The mint.com inspiration

Feb 22, 2021 2:46:25 PM
Years ago, while working at FedEx, I met with some customers at a sporting event. One of them told me something that gave me the idea for 71lbs: "Hey ...
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Topics: Shipping Refunds, FedEx Refund

How to Increase Customer Loyalty With Shipping

Oct 21, 2020 9:07:21 AM
Shipping in ecommerce is essential for customer satisfaction. Get the details on how to increase customer loyalty with shipping here.
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Topics: Customer Service, Customer Experience, e-commerce

How to Prepare Your Shipping Department for the Unexpected

Oct 7, 2020 9:00:00 AM
COVID-19 shocked the shipping industry and left businesses wondering, “How might we be better prepared for a future crisis?” Here are 5 tips to get ...
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Topics: COVID-19, Crisis Management, Logistics Strategy

Switching From Real-World Retail to eCommerce

Sep 9, 2020 9:00:00 AM
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Topics: eCommerce, online retail, e-tail

Accelerate Your Delivery Time With These 9 Tips

Aug 19, 2020 9:00:00 AM
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Topics: faster shipping, two-day shipping, carrier hubs

Everything You Need to Know About Shipping and Nonessential Businesses

Jul 29, 2020 12:00:00 PM
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Topics: COVID-19, nonessential businesses, disaster preparedness, shipping disruptions

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