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Years ago, while working at FedEx, I met with some customers at a sporting event. One of them told me something that gave me the idea for 71lbs: "Hey ...

Parcel theft is rampant in the U.S. Here's how the big shippers view the problem, and how a refund can sometimes be possible.

Business hours may vary from company to company, but FedEx’s responsibility never changes. They need to get the package there while the customer is ...

Sometimes FedEx can’t meet their guaranteed delivery time; sometimes they don’t even try. Too often, parcel carriers don’t take deadlines seriously – ...

Some delays are out of a carrier’s hands, while others aren’t quite so divine. Here’s what your business should consider if FedEx denies your ...

FedEx would like their customers to believe a package can be late – twice. Here’s how that excuse doesn’t cut it and why you should always get a ...

Have you been told by FedEx that your package label was unreadable and had to be replaced? It sounds plausible enough, but it’s an unreasonable way ...