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When FedEx Is Out of Time, Their Customers are Out of Pocket

Aug 7, 2019 6:25:00 PM

Sometimes FedEx can’t meet their guaranteed delivery time; sometimes they don’t even try. Too often, parcel carriers don’t take deadlines seriously – until someone forces them to.

Of all the excuses FedEx can give for denying a shipping refund, “We didn’t have time to deliver it” must be the worst. Frustrated customers may be told the driver couldn’t fit their package into that day’s schedule, or that they promise to deliver it by the next business day. Great – if it isn’t Friday.

Next day or next minute doesn’t matter. FedEx has let you down in both cases. Their entire business model relies on getting packages delivered on time. Mastering time is effectively their whole offer to businesses. How many companies would be let off the hook if they told customers they didn’t have the most important commodity they were trading in?

We can’t think of any, and FedEx should be no exception.

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Attempted delivery or no attempt made at all?

Community forums like the FedEx Reddit and the Consumer Affairs program have a long list of unhappy FedEx customers. Their stories relate how couriers didn’t even try to deliver their package and got around this in several shameless ways.

Some cases saw absolutely no attempt made. Some were half-hearted efforts. Others were shocking examples of FedEx couriers trying to bend the truth to suit a very strange desire not to deliver packages. It seems like they’re in the wrong line of work.

Customers then face even more FedEx hurdles

Many of these mistreated customers contact FedEx to receive either no reply, or a promise of action that comes to nothing. The best-case scenario will see the driver turning around to deliver that day, but more likely it will be next-day delivery. This could mean a weekend’s wait for a customer, which is especially problematic if the item is perishable.

Worse, the recipient will have to make it to the nearest FedEx office to pick it up themselves. It essentially becomes their responsibility to take the time and expense to do FedEx’s job. And there’s a good chance those aggrieved customers will take it out on your business. “I ordered a package from you to arrive by a certain time, and it didn’t!”

They will certainly be angry at FedEx, but all too often the shipper pays the price in more ways than one. FedEx’s sloppy performance can do more than con you out of a shipping refund. It could cost you customers, who might start a chain reaction of bad press with negative online reviews.

Increase your chances of getting that FedEx refund

Partnering with 71lbs means FedEx is always being monitored for late deliveries and other service failures. Our automated system keeps an eye on domestic and international shipping of all kinds, and our team saves businesses from time-consuming and often fruitless customer service chases.

We understand that you don’t want to lose money through denied refunds or irate customers. We don’t charge any monthly fees, signing up is free, and if you don’t save money, we don’t get paid. Give us a try and discover that we always have time for our customers.

At 71lbs, we uncomplicate the shipping process for our customers, making it easier and faster for them to access refunds and reduce their expenses. Our automated platform gathers all your shipping information into one easy-to-use custom analytics dashboard. Drop by the contact page to get in touch.

Topics: Shipping Refunds, FedEx, Shipping Costs

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