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Benefits of a Proactive Customer Service Approach

Jan 16, 2020 3:18:52 PM
As a shipper, does the following situation ever happen to you?  You entrust your carrier to deliver your package to your consumer on time and when it ...
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Topics: NPS, Customer Service

Customer Service: The Importance of NPS

Jun 19, 2019 6:13:00 PM
A simple, proven metric can help businesses measure customer experience and find ways to improve it. Shipping performance can have a large effect – ...
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Topics: NPS

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