Ellen Riley
Recent Posts
Both shipping carriers, FedEx and UPS, continue with their suspension of the money-back-guarantees or late-delivery refunds, placed due to Covid 19 ...
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Do you want to reduce your shipping spend and increase profitability? Then it is time to negotiate your contracts and take control of your parcel ...
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Topics: Carrier Agreements, Contract
Recently we wrote where FedEx placed an unscrupulous waiver on their customers. It seems like the "Big Two" are coordinating efforts now, ...
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Crafting the shipping experience consumers want means planning ahead and putting yourself in their shoes
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Topics: Customer Service, Quality, Customer Experience
How do two of America’s biggest carriers shape up in some of the country’s most populated states? The answer reveals metrics driven by population, ...
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Topics: East Coast, West Coast, Highlights, Shipping Facts, Shipping
As a shipper, does the following situation ever happen to you? You entrust your carrier to deliver your package to your consumer on time and when it ...
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Topics: NPS, Customer Service
Delivering every day of the week, around the clock, is every carrier’s goal. Drones and robots are being hailed as the way to accomplish this. How ...
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Topics: Drones, Around The Clock, Shipping