Ellen Riley
Recent Posts
In the wake of substantial 2021 growth, 71lbs has relocated to a state-of-the-art facility.
Read More
Both shipping carriers, FedEx and UPS, continue with their suspension of the money-back-guarantees or late-delivery refunds, placed due to Covid 19 ...
Read More
Do you want to reduce your shipping spend and increase profitability? Then it is time to negotiate your contracts and take control of your parcel ...
Read More
Topics: Carrier Agreements, Contract
Recently we wrote where FedEx placed an unscrupulous waiver on their customers. It seems like the "Big Two" are coordinating efforts now, as UPS ...
Read More
Crafting the shipping experience consumers want means planning ahead and putting yourself in their shoes
Read More
Topics: Customer Service, Quality, Customer Experience
How do two of America’s biggest carriers shape up in some of the country’s most populated states? The answer reveals metrics driven by population, ...
Read More
Topics: East Coast, West Coast, Highlights, Shipping Facts, Shipping
As a shipper, does the following situation ever happen to you? You entrust your carrier to deliver your package to your consumer on time and when it ...
Read More
Topics: NPS, Customer Service