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Ellen Riley

Recent Posts

71lbs moves Headquarters

Jan 3, 2022 4:29:13 PM
In the wake of substantial 2021 growth, 71lbs has relocated to a state-of-the-art facility.
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Money-Back Guarantee Refunds Still Suspended

Jul 20, 2020 9:13:08 AM
Both shipping carriers, FedEx and UPS, continue with their suspension of the money-back-guarantees or late-delivery refunds, placed due to Covid 19 ...
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7 Pro Tips for Negotiating Shipping Contracts

Mar 27, 2020 9:53:00 AM
Do you want to reduce your shipping spend and increase profitability? Then it is time to negotiate your contracts and take control of your parcel ...
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Topics: Carrier Agreements, Contract

Shipping Waivers… FedEx first, now UPS! Really?

Feb 12, 2020 12:41:04 PM
Recently we wrote where FedEx placed an unscrupulous waiver on their customers. It seems like the "Big Two" are coordinating efforts now, as UPS ...
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Topics: UPS, FedEx, Waivers

Creating a Quality Customer Shipping Experience

Jan 27, 2020 5:36:00 PM
Crafting the shipping experience consumers want means planning ahead and putting yourself in their shoes
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Topics: Customer Service, Quality, Customer Experience

71lbs Shipping Insights and Highlights: East Coast vs. West Coast

Jan 17, 2020 8:00:00 AM
How do two of America’s biggest carriers shape up in some of the country’s most populated states? The answer reveals metrics driven by population, ...
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Topics: East Coast, West Coast, Highlights, Shipping Facts, Shipping

Benefits of a Proactive Customer Service Approach

Jan 16, 2020 3:18:52 PM
As a shipper, does the following situation ever happen to you? You entrust your carrier to deliver your package to your consumer on time and when it ...
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Topics: NPS, Customer Service

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