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Blog

Ellen Riley

Recent Posts

Pro Tips for Negotiating Shipping Contracts

Mar 27, 2020 9:53:00 AM
Do you want to reduce your shipping spend and increase profitability? Then it is time to negotiate your contracts and take control of your parcel ...
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Topics: Carrier Agreements, Contract

Shipping Waivers… FedEx first, now UPS! Really?

Feb 12, 2020 12:41:04 PM
Recently we wrote where FedEx placed an unscrupulous waiver on their customers. It seems like the "Big Two" are coordinating efforts now, ...
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Topics: UPS, FedEx, Waivers

Creating a Quality Customer Shipping Experience

Jan 27, 2020 5:36:00 PM
Crafting the shipping experience consumers want means planning ahead and putting yourself in their shoes
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Topics: Customer Service, Quality, Customer Experience

71lbs Shipping Insights and Highlights: East Coast vs. West Coast

Jan 17, 2020 8:00:00 AM
How do two of America’s biggest carriers shape up in some of the country’s most populated states? The answer reveals metrics driven by population, ...
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Topics: East Coast, West Coast, Highlights, Shipping Facts, Shipping

Benefits of a Proactive Customer Service Approach

Jan 16, 2020 3:18:52 PM
As a shipper, does the following situation ever happen to you?  You entrust your carrier to deliver your package to your consumer on time and when it ...
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Topics: NPS, Customer Service

Is Around-the-Clock Drone Shipping a Close Reality?

Jan 14, 2020 7:18:00 PM
Delivering every day of the week, around the clock, is every carrier’s goal. Drones and robots are being hailed as the way to accomplish this. How ...
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Topics: Drones, Around The Clock, Shipping

Do free returns policies hurt your shipping budget?

Dec 27, 2019 7:45:00 PM
Returns may be free for the customer, but not for the shipper. Here’s how your shipping policy can be optimized to keep both sides happy.
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Topics: Returns Policy, Shipping Budget, Shipping

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