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How to File a Shipping Claim With FedEx or UPS

Nov 27, 2019 4:30:00 AM

Upset with UPS? Fed up with FedEx? Here are the steps to submitting a claim and how 71lbs can help.

Filing a shipping claim is never a pleasant task, and there’s more to it than finding the right department to contact. Shippers must be aware that carriers give them a set period to even start the process. Then, businesses must prepare for the time and frustration that’s often involved when it gets underway.

Filing a claim with FedEx

FedEx claims can be submitted in several ways. One method is through their standard claim forms for lost or damaged items, which show what shippers must complete and return along with their invoice and/or receipt. The form can be emailed, faxed or mailed to FedEx. We recommend one of the first two for speed.

Shippers can also call 1 (800) 463-3339 for FedEx Customer Service, which offers a speech command/digital input guide to reach the right department. Simply state “Claims” or press 61. FedEx also handles single and batch claims online via its website. The site has a lot of features and data, but functions like claims access and flexible reporting require a log-in to access and must be monitored by already-busy employees.

Online claims will require a tracking number and may be initiated for shipments not received, missing contents, damages and COD payments not collected.

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FedEx time windows for claim filing

It’s important to note that you’re facing a time limit no matter which method you choose to file. International shipping claims for concealed loss, visible or concealed damage, or missing contents must be reported within 21 calendar days and filed within 9 months of the shipment date. The reporting period increases to 60 calendar days for domestic packages, and claims for non-delivery must be filed within 9 months.

Remember: Calendar days are not the same as business days. These time limits include weekends and holidays, so every moment counts when submitting a claim. FedEx aims to resolve every claim within 5 to 7 business days, but such quick turnaround times aren’t always in the shipper’s favor.

Supporting materials that can speed up a FedEx claim

Claims can be greatly helped by supporting documents such as photographs detailing damage or any paperwork or screenshots that prove an item’s value. Inspecting claims in this manner speeds up the process. This FedEx inspection sheet shows the kind of details required. Other documentation may be needed as applicable, such as:

  • Photocopy of FedEx air waybill,
  • FedEx Ship Manager printout,
  • FedEx Ground Pick-Up Record or delivery receipt, and
  • Serial number(s) of merchandise, if applicable.

Filing a claim with UPS

UPS customer service can be contacted at 1-800-742-5877, and direct numbers are available for more load-specific claims. Their website offers tips for shippers to minimize the need for claims. It’s good advice for next time, but what if it’s too late for your last shipment?

UPS allows claims for damage, loss or COD payment failure. Lost package claims can be filed if the item hasn’t arrived at the destination 24 hours after the expected time. UPS will expect the claimant to have checked possible alternate drop-off locations or with neighboring addresses before considering a package to be lost.

All claims for loss or damage to property must be noticed and filed in writing or electronically with UPS within the following time limits:

  • For domestic shipments (including shipments to and from Puerto Rico), UPS must receive notice of a claim within 60 days after delivery or failure to make delivery.
  • Domestic shipment claims must be fully filed within 9 months after delivery of the package or, in case of failure to make delivery, within 9 months after the date of scheduled delivery.
  • For international shipments, claims must be filed within 60 days after delivery or, in the case of non-delivery, within 60 days after the date of scheduled delivery.

All possible supporting documents will again speed up the claim, as will providing any packaging from damaged items. This short video breaks the process down visually, while more in-depth information on UPS claims policy starts on page 26 of the 2019 Terms of Service. UPS says processing claims takes around 10 days.

How 71lbs makes claims easier

Our shipping solutions are designed to help with lost or damaged claims. Whether your carrier is UPS, FedEx, or even USPS or DHL, our automated system will inform you if any shipments have been damaged or are missing proof of delivery. That’s when we go to work tracking down the refunds you’re owed for poor service while you get back to business.

Once a claims process has been initiated, the 71lbs dashboard offers a clear and easy way to check in on its progress. We also offer unconditional shipping insurance which can really cushion the impact of lost or damaged items. Our No Refund, No Fee policy combined with no signup costs or monthly expenses means we only get paid if you do.

There’s everything to gain by joining over 5000 customers already benefiting from partnering with us. Connect with us and see why they’ve got no claims about 71lbs.

At 71lbs, we focus on two things: a) helping customers save money on shipping, and b) helping customers understand their shipping costs. We provide you refunds and savings on shipping insurance, freight, and imports, among other things. Our automated dashboard displays easy-to-understand shipping costs and insights so you can make better business decisions. Drop by the contact page to get in touch!

Topics: UPS, FedEx, Claim

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