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Sometimes FedEx can’t meet their guaranteed delivery time; sometimes they don’t even try. Too often, parcel carriers don’t take deadlines seriously – ...

Some delays are out of a carrier’s hands, while others aren’t quite so divine. Here’s what your business should consider if FedEx denies your ...

FedEx would like their customers to believe a package can be late – twice. Here’s how that excuse doesn’t cut it and why you should always get a ...

Have you been told by FedEx that your package label was unreadable and had to be replaced? It sounds plausible enough, but it’s an unreasonable way ...

The big parcel carriers like FedEx, UPS and USPS will say they’re the best, but they can’t all be right. Choosing the best solution for your needs ...

Deciphering invoices causes headaches for many companies. This handy guide will provide some clarity Wouldn’t it be great if shipping invoices were ...

A simple, proven metric can help businesses measure customer experience and find ways to improve it. Shipping performance can have a large effect – ...