Both shipping carriers, FedEx and UPS, continue with their suspension of the money-back-guarantees or late-delivery refunds, placed due to Covid 19 in late March. We'll update you with any further developments.
Here’s UPS's announcement, from their website:
And FedEx’s.
We continue to help our customers with other savings and refunds services, including Contract Negotiations, lost & damaged refunds, shipping discounts, and more.